Business Broadband Response Times

 In Internet & WI-FI

Following the major outage on the BT broadband network, has this left you wondering about your business broadband response time if you have a fault? This last outage from BT has been one that has left thousands of customers with slow or no internet connection. Every month, we see our customers’ reliance upon good internet connection becoming more and more important. It is important for businesses to understand the Service Level Agreement (SLA) which covers this critical business service, their broadband:

  • Standard care offers fault resolution within 40 working hours (Monday to Friday, 9am-5pm) and comes free with all circuits.
  • Enhanced care offers fault resolution within 20 hours, 24x7x365
  • Premium care offers fault resolution within 8 hours, 24x7x365
  • Dedicated Fibre Optic Leased Line services carry 2 hour response, 5 hour fix, 24 hours a day, 365 days a year

Do you know which SLA you have and what your business broadband response times are?

Customers are on Standard Care unless specifically requested, and as such your business broadband service could be off-line for up to a week within the service level agreement. This would affect 99% of companies exceptionally negatively if their business broadband was down for a week.

If you would like information regarding Enhanced and Premium Care, please get in contact with Brett or Stuart.

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